To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Questions about Secondary Water?

Weber Basin provides your secondary water.  The season typically runs April 15 - October 15.  For more information on when water will be available check their website for updates.  Click the link www.weberbasin.com

Do NOT use culinary water for outside irrigation purposes.  Penalties may be applied.

How could I have used this much water?

Our meters are read electronically each month.  You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and our tech will check your meter to see if it's running and determine if there's a potential leak.

What do I do if I am experiencing a change in pressure?

There could be a repair or water main break in your area or an issue with one of our PRV's.  Please call our office and report a change of pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing a milky look.  Or sediment could have been disturbed causing brownish colored water.  It's important to let the line settle and then flush the lines in your home by turning on the cold water faucet in the bathtub or open the outside faucet and let the water run 10-15 minutes.  If it doesn't clear, call the office.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.  If unsure call the office.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will take a look and help you understand your bill.